How to request assistance and open a Support Ticket?

A Support ticket is a document that records interactions between a registered user on ixfi.com and the support team. When a customer submits a query, a support ticket is created and shared between the customer and the customer support representative. You can raise Support tickets from your profile or can start chatting on the direct chatbot and generate a ticket.

1. Use your favorite browser and access www.ixfi.com.

2. Click the Login/Register button on the upper right-hand corner of the IXFI's homepage.
   
   

3. Click on your Account icon

   

4.  Select the Profile tab, and choose Support Tickets, and click on the New ticket button to create a ticket on ixfi.com platform.
   
   

   1. Click on the New Ticket button. 
      
      

   2. Based on the Personal details First Name, Last Name, Email Address, and Phone Number will be pre-filled.

   3. Country/Region will be displayed based on the added Phone Number of the Personal details.

   4. Enter a short subject for your ticket in the "Subject" field and also mention the description of the problem that you have encountered in the "Message" field.

   5. Click on the Submit button. 
      
      
   6. A user can initiate a live chat with the IXFI support team after successfully creating a ticket by clicking the chat icon on the open ticket or bottom right corner. 
      
      
      

      Users can check the conversation of the individual ticket at any time once the ticket is closed by clicking the Chat icon.   Guest users can also contact the support team for queries from the Footer ---> Support ----> Contact us or chatbot.

5. Choose the Chat icon on the bottom right corner and select the Message option to start the query and follow the chatbot instruction to create a ticket.
   
    
   

Various statuses for a Support ticket

IXFI's support tickets have different statuses, such as Open and Closed.